Refund Policy
When we issue refunds, how to request one, and what's outside the window.
- Last reviewed
- 2026-05-20
- Editorial owner
- Customer Operations
Standard refund windows
| Situation | Refund |
|---|---|
| Order placed, no server assigned within 4 hours | 100%, automatic |
| Order placed, you cancel before first attempt | 100% minus a $15 dispatch fee if a server has been assigned |
| Wrong address provided to us — we attempted at the address you gave; that address turns out to be invalid | Skip-trace credit ($80 value); no cash refund |
| Subject is not at the address but the address is valid — we attempted in good faith | No refund; option to upgrade to skip trace or publication at additional cost |
| We failed to make the required number of attempts within the SLA window through no fault of yours | 100% refund; case closed with no affidavit liability |
| Affidavit rejected by the court for a reason caused by our paperwork (typo, wrong statute citation, missing field) | 100% refund + we re-issue at no charge |
| Affidavit rejected by the court for a reason caused by your case data (wrong party, wrong court name, missing documents you didn't provide) | 50% credit toward a re-attempt; no cash refund |
| Same-day service ordered, not attempted within 24 hours | 100% refund of the rush + same-day fees; standard fee retained if standard attempted |
| Service successful | No refund |
How to request a refund
Open the case in your dashboard and click “Request refund.” You'll be asked for the reason; an admin reviews within 2 business days and either approves with a Square refund (3 to 5 business days back to your card) or replies with the reason for decline. You may also email refunds@servdlegal.ai.
Outside the window
Refunds beyond 60 days from charge follow Square's dispute mechanism rather than ours.
Account credits vs cash
For credits issued under this policy (skip-trace credit, re-attempt credit, etc.), the credit is non-transferable, expires after 12 months, and may not be combined with other promotions unless we say so in writing.
Volume + contracted customers
Enterprise customers on a signed MSA follow the refund terms in that MSA. This policy applies to self-serve and pay-per-case customers.
Disputes
If you disagree with a refund decision, request escalation by replying to the email; a super-admin reviews. Final disputes are governed by the dispute-resolution clause in our Terms of Service.