A service business rebuilt as software.
Servd is an AI-assisted process serving platform. We started as a traditional process-serving operation in California and rebuilt the entire workflow on top of an AI brain that handles intake, dispatch, and affidavit drafting.
We're rebuilding legal process service as software.
Legal services run on procedure. Procedure is exactly the kind of work that benefits most from being encoded — a complaint has a caption, a summons has a deadline, an affidavit has six required elements. We built Servd to treat each one of those procedural facts as a piece of structured data that an AI can manage end to end.
The AI handles intake, dispatch decisions, and affidavit drafting. Our process servers — both in-house staff and partner independents — handle the field work. Paralegals, attorneys, and pro se litigants get a chat surface that asks the right questions in the right order and returns a signed proof of service when the work is done.
We are not a marketplace. Customers buy Servd-branded service with Servd's quality guarantee. Servers are partners on our network, not gig workers on a public platform. The service is consistent because the dispatcher is consistent and the standards are ours.
The legal-services back office is stuck in 1995.
Paralegals at most firms still spend hours of every week on the phone with process servers, asking for status updates that the server already knows. The dominant vendor portals in the industry are PHP applications from the late nineties with a fresh coat of CSS. Most of the actual coordination happens via voicemail, email, and spreadsheets shared back and forth.
The quality of the underlying field work varies wildly. The dominant model in process serving is gig-platform: any registered server can sign up, cases go to the cheapest bidder, the only quality lever is a star rating. The result is consistent enough that most firms have a quiet rotation of three or four vendors to spread risk and a story about the one time the affidavit came back signed with the wrong date.
We built Servd because the inputs to a better service exist now in a way they did not five years ago. AI is good enough to handle intake and dispatch. Real-time status is cheap to surface. A field worker's phone is a GPS-stamped camera with offline sync. The tools to build a service business with software-grade reliability are sitting on every engineer's laptop. What was missing was the operational knowledge to make them procedurally correct. That part we brought from ten years of running the traditional version.
How we operate
The non-negotiable parts of how Servd is built and run.
AI-native, cited, human-reviewed
The agent handles intake, dispatch decisions, and affidavit drafting. Every legal answer cites its source — we use RAG over 50-state statute, not vibes. Every affidavit gets human review before signing. We never train models on your case data.
Local everywhere
All 50 states, every county, every federal court. We learn the procedural reality of each jurisdiction and codify it into the AI brain so a Boise summons reads the same to us as a Brooklyn one.
Quality over scale
We vet every server, refuse a third of applicants, and pay above market. The service is consistent because we are picky.
Servers are partners
In-house W-2 staff plus contracted partners on real agreements with insurance and training. Never gig workers.
Los Angeles, with the team distributed.
Operations runs out of LA, engineering ships from across the country. We meet quarterly. The dispatch room is the loudest one.